Shipping Policy

🕐Order Processing

• Operating Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST) (Closed on weekends and U.S. federal holidays)
• Cut-Off Time: 5:00 PM EST. Orders placed before 5:00 PM EST are processed the same business day. Orders placed after 5:00 PM EST, or during weekends/holidays, will be processed on the next business day.
• Order Confirmation: Once your purchase is complete, you’ll receive a confirmation email immediately. Please review it carefully to ensure your shipping address and items are correct.
• Peak Seasons: During high-volume periods — such as Christmas, Black Friday, or promotional events — processing may take an extra 1–3 business days due to increased demand.

🎄Holiday Fulfillment Schedule

Our fulfillment team observes the following U.S. holidays:

• New Year’s Day – January 1
• Presidents’ Day – February 17
• Memorial Day – May 26
• Independence Day – July 4
• Labor Day – September 1
• Thanksgiving Day – November 27
• Christmas Day – December 25

Orders placed during these closures will begin processing on the next available business day.

📦Shipping Rates & Methods

• Flat Rate Shipping: We offer a flat shipping rate of $9.95 per order — no minimum purchase required.
• Carriers Used: To ensure reliable delivery, we partner with trusted carriers, including: USPS, DHL Express, EMS and local courier services.

⏳Processing & Transit Time

• Handling Time: 1–5 business days
• Transit Time: 7–15 business days
• Estimated Total Delivery: Handling + Transit

⚠️ Note: Some multi-item orders may be shipped in separate packages. During busy holiday periods, delivery times may be slightly extended.

🌎Shipping Coverage

Currently, Pet Hug Apparel ships within the 48 contiguous U.S. states only. We do not ship to:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• U.S. Virgin Islands
• APO/FPO/DPO military addresses
• International destinations

A valid U.S. street address is required at checkout to complete your order.

📍Address Accuracy & Delivery Issues

To avoid delays, please double-check your shipping information before completing your purchase. Pet Hug Apparel is not responsible for:

• Deliveries to incorrect or incomplete addresses entered by the customer.
• Lost or delayed packages caused by address forwarding or redirection.
• Return-to-sender shipments due to address issues (reshipment fees may apply).

If you realize there is an error in your address, contact us within 12 hours of purchase at [email protected] for possible correction.

🔎Tracking & Delivery Updates

Once your order ships, you will receive a shipment confirmation email containing your tracking link. Please allow 1–2 business days for tracking information to update in the carrier’s system. If your tracking number hasn't been updated after 5 business days or you haven’t received it, please reach out to our support team.

🐾Delivery Delays & Exceptions

While we work closely with carriers to ensure timely delivery, external factors such as weather conditions, customs inspections, or high seasonal volumes may occasionally cause delays. Pet Hug Apparel is not liable for delays caused by carrier logistics or events beyond our control. However, our team is always ready to assist you in locating or resolving delivery issues.