Refund Policy

🐾Refund Eligibility & Processing

We’re committed to ensuring that every return and refund is handled quickly and fairly:

• Fast Processing: Once we receive and inspect your returned item, your refund request will be processed promptly.
• Refund Timeline: Approved refunds are typically issued within 10 business days after inspection.
• Payment Method: Refunds are issued to the original payment method used during checkout (PayPal).
• Email Confirmation: You’ll receive a confirmation email once your refund has been approved and processed.

Important Note: Shipping and handling charges are non-refundable, except in cases where we’ve made an error (wrong, defective, or damaged item).

🎄Order Cancellations

We understand that sometimes you change your mind faster than a cat chasing a tinsel ball.

• Free Cancellation Window: You may cancel your order within 12 hours of placing it by contacting us via email or phone.
• Full Refund Guarantee: If your cancellation request is received within this time frame and before fulfillment begins, a 100% refund will be issued — no fees or penalties.
• After 12 Hours: Once an order has entered processing or has shipped, we may not be able to cancel it. In such cases, you can follow our Returns Policy to request a refund after receiving the item.

⚠️Refund Exceptions & Special Cases

While we do our best to accommodate every situation, certain restrictions apply:

• Return Not Approved: If returned items are used, damaged, or missing packaging/tags, your refund may be denied.
• Personalized or Custom Items: Customized products are final sale and cannot be refunded unless defective or damaged.
• Hygiene & Safety Restrictions: Certain items such as pet apparel or beds may not be eligible for return once opened or used.
• Unauthorized Returns: Any returns sent without prior approval will be refused and not eligible for a refund.

💝Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or not as described, please contact us within 30 days of delivery with photos of the item and packaging. We’ll happily replace the item or issue a full refund — at no cost to you.

🐈Holiday & Seasonal Orders

Because many of our products celebrate Christmas and special occasions, please note:

• Returns for holiday-themed or limited-edition items may only be accepted before the event date.
• Orders placed during peak Christmas season (Nov–Dec) may take additional time to process due to carrier delays.

📦Return Shipping Information

Return Address: 15018 Goodhue St, Whittier, CA 90604, United States

If your return is approved and due to a seller’s fault (wrong item, damaged, etc.), we will provide a prepaid shipping label. If returning for other reasons (change of mind, sizing issue, etc.), the buyer is responsible for return shipping costs. We recommend using a trackable and insured shipping method for all returns.