Returns Policy

📝Key Terms

• Company: PetHugApparel (Cora Merlos) – 15018 Goodhue St, Whittier, CA 90604, United States
• Goods: All products listed and sold through our website
• Order: A confirmed purchase made via PetHugApparel.com
• You: The individual or entity who made a purchase from our website

⏳Return Window & Cancellations

• You may request a return within 30 days of receiving your order.
• All returns must be pre-authorized — unauthorized returns cannot be accepted.
• Refunds will be issued to your original payment method (Paypal) within 10 business days after your returned item is received and inspected.
• Important: Once an order enters production or has been shipped, it cannot be canceled. However, we’ll gladly help with return or exchange options once your item arrives.

📧How to Request a Return

To begin a return or exchange, please contact our support team with your order details:

• Email: [email protected]
• Phone: +1 (562) 203-7440
• Address: 15018 Goodhue St, Whittier, CA 90604, United States

You may also reach us through our Contact Form at https://pethugapparel.com/contact-us. Our support team will review your request within 1–2 business days and provide step-by-step instructions.

📋Eligibility Requirements

To qualify for a return, all items must be:

• Purchased within the last 30 days
• Unused, unwashed, and unworn
• In their original packaging, with tags or labels intact
• Accompanied by a receipt or proof of purchase

❌Non-Returnable Items

The following items cannot be returned or refunded:

• Personalized or custom-made items (including name, pet, or number prints)
• Clearance, final-sale, or promotional items
• Opened hygiene products (e.g., pet bandanas, masks)
• Gift cards and digital downloads

If your item arrives damaged or defective, please contact us immediately for a replacement or refund.

🚚Return Shipping

Return Address: 15018 Goodhue St, Whittier, CA 90604, United States

• If your item was defective, incorrect, or damaged, we’ll provide a prepaid return shipping label at no cost. (Return cost: $0.00)
• If you’re returning an item for personal reasons (such as change of mind or ordering error), you are responsible for return shipping costs.

We recommend using a trackable and insured shipping method for all returns.

🎁Gift Returns

• If the product was marked as a gift and shipped to you, you will receive store credit.
• If the gift order was not marked as a gift, the refund will be issued to the original purchaser.

💳Refunds

Once your returned item has been received and inspected, we will notify you via email. If approved, the refund will be issued to your original payment method (Paypal) within 10 business days. If your return does not meet eligibility requirements, we may send it back to you at your expense.

⚠️Damaged, Defective, or Missing Items

If your order arrives damaged or missing an item, please contact us within 30 days of delivery. Include photos of the product and packaging to help us resolve your issue quickly. We’ll provide either a replacement, reshipment, or full refund depending on the situation.