Frequently Asked Questions
🛒Shopping With Pethugapparel
Q: How do I find products?
Use the search bar at the top of the page or browse our categories to find what you're looking for.
Q: Can I save items for later?
Yes, click the "Add to Wishlist" button on any product page. You can view your wishlist from your account page.
💳Payment & Checkout
Q: What payment methods do you accept?
We accept PayPal.
Q: Is my payment information secure?
Absolutely. Our checkout is protected by 256-bit SSL encryption and is compliant with PCI-DSS standards.
🚚Shipping
Q: Do you ship internationally?
Currently, we only ship within the United States. We hope to expand in the future.
Q: When will I receive tracking information?
An email with tracking information will be sent to you as soon as your order ships, typically within 1–5 business days.
🔁Returns & Exchanges
Q: What is your return window?
Most non-sale items can be returned within 30 days of delivery, provided they are in unworn condition with tags attached.
Q: How do I start a return?
Please email our support team at [email protected] to initiate a return. We will provide detailed instructions.
💸Refunds
Q: How long does a refund take?
Once we receive and inspect your return, refunds are typically processed within 10 business days to your original payment method (Paypal).