Order Changes & Cancellations

⏳Cancellation & Change Window

To keep our production and delivery process running smoothly (especially during the busy holiday season), we allow quick and flexible updates:

• You may cancel or modify your order within 12 hours of placing it.
• All requests must be received before your order has been packaged or shipped.
• Once your order enters fulfillment or has been handed over to the carrier, it can no longer be canceled or changed.

Please contact us as soon as possible after placing your order for the best chance of adjustment.

📩How to Request a Cancellation or Change

To request an order change or cancellation, please contact us promptly with your order number, email address, and the details of your request:

• Email: [email protected]
• Phone: +1 (562) 203-7440

Our customer care team will confirm whether your order is still eligible for modification or cancellation based on its current status.

🚚After Shipment

Once your order has been processed, packaged, or shipped:

• We’re unable to cancel or modify the order.
• Address or product detail changes are no longer possible.
• If you still wish to return the product after delivery, please refer to our Returns Policy to initiate a return or exchange.

We encourage you to double-check your order details before submitting your purchase to avoid any inconvenience.

💵Fees & Penalties

We believe in transparency and fairness. Here’s how our cancellation process works:

• Free Cancellations: Any cancellation made within 12 hours of placing the order is completely free and will result in a full refund.
• After Processing: If an order has entered processing but not yet shipped, a restocking or handling fee may apply.
• After Shipment: Once an order ships, shipping charges are non-refundable.

🔄Order Change Scenarios

Need to make an update? Here’s what’s possible within the allowed time frame:

• Address Changes: Address updates are only accepted within 12 hours of placing your order.
• Item Swaps: You can request an edit to a different size, color, or design within 12 hours. Afterward, you’ll need to follow our Returns Policy.
• Gift Orders: Please ensure recipient details are correct at checkout. We cannot redirect packages once shipped.

🎁Holiday Orders (Christmas Season Notice)

During the busy Christmas and holiday period, processing times may be faster to ensure timely deliveries. Because of this:

• Orders placed during November–December may enter fulfillment sooner than 12 hours, limiting the cancellation window.
• We recommend reviewing your cart carefully before completing checkout to ensure all details are accurate.