Privacy Policy

🔎Key Definitions

• Company: PetHugApparel (Cora Merlos) – 15018 Goodhue St, Whittier, CA 90604, United States
• Website: https://pethugapparel.com
• Personal Data: Any information that identifies you personally (e.g., name, address).
• Usage Data: Information automatically collected when you browse our website (e.g., IP address).
• Cookies: Small text files stored on your device to enhance performance and remember preferences.

📥Information We Collect

1. Information You Provide Directly:

• Your name, email address, phone number, billing and shipping address.
• Order details and payment information (processed securely via third-party providers such as PayPal).
• Any optional information you share (e.g., gift messages or customization details).

2. Information Collected Automatically:

• IP address, browser type, device information, pages viewed, and referral URLs.

3. Cookies & Tracking Technologies: We use cookies to remember preferences, analyze site performance, and deliver personalized offers and seasonal promotions.

🛠️How We Use Your Information

We use your information responsibly for the following purposes:

• Order Processing: To fulfill and ship your purchases accurately and on time.
• Customer Support: To assist with inquiries, exchanges, or product-related questions.
• Marketing (Opt-In Only): To send exclusive offers and seasonal collections if you’ve subscribed.
• Fraud Prevention & Legal Compliance: To detect risks and comply with applicable laws.
• Website Improvement: To optimize site layout and user experience.

We never sell, rent, or trade your personal data to third parties — ever.

🔗Sharing Your Information

We only share your data when it’s necessary for operations or legally required:

• Trusted Service Providers: Such as payment gateways, shipping carriers, and analytics tools.
• Legal Authorities: When disclosure is required by law or court order.
• Business Transfers: In case of a merger or acquisition, where data protection remains intact.
• With Your Consent: When you explicitly agree to share information.

🗄️Data Retention

We retain your personal information only as long as needed to complete your orders, provide customer support, and meet legal or regulatory obligations. After this period, your data will be securely deleted or anonymized.

🗑️Your Rights

Depending on your location, you have the right to access, correct, or request deletion of your personal data, and to opt out of marketing communications. To exercise these rights, contact us at [email protected].

🔒Data Security

We employ multiple layers of protection, including SSL encryption, secure PCI-compliant payment processors, and limited-access data storage. While we take every precaution, no online platform can guarantee 100% security.

👶Children’s Privacy

PetHugApparel does not knowingly collect data from children under 13. If we discover such information has been provided, we will promptly delete it.